Privacy Policy for HD Express

Last Updated: 28/May/2026

Welcome to HD Express ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how HD Express collects, uses, stores, and protects your information when you use our food and grocery delivery services through our mobile application, website, and related services.

1. Information We Collect

Personal Information

We may collect the following information:

• Full name
• Mobile phone number
• Email address
• Delivery and billing addresses
• Profile information
• Payment information (processed through secure third-party payment providers)

Location Information

To provide delivery services, we may collect:

• Real-time device location
• Delivery address location
• GPS coordinates for order tracking

Order Information

We collect information related to:

• Food and grocery orders
• Purchase history
• Delivery preferences
• Customer support communications

Device Information

We may automatically collect:

• Device model and operating system
• App version
• IP address
• Device identifiers
• Log and diagnostic information

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Manage your account
• Process payments and refunds
• Track deliveries
• Improve our services and user experience
• Send order updates and notifications
• Prevent fraud and unauthorized activities
• Comply with legal obligations

3. Sharing of Information

We may share your information with:

Delivery Partners

To fulfill and deliver your orders.

Restaurants and Grocery Vendors

To process and prepare your orders.

Payment Service Providers

To securely process payments.

Service Providers

Third-party companies that help us operate our platform, including hosting, analytics, customer support, and communication services.

Legal Authorities

When required by law, regulation, court order, or to protect our rights and users.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal obligations

When information is no longer required, we securely delete or anonymize it.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and personal data
• Withdraw consent for certain processing activities
• Request a copy of your information

To exercise these rights, contact us using the details below.

7. Location Services

HD Express uses location data to:

• Display nearby restaurants and stores
• Facilitate deliveries
• Provide order tracking
• Improve delivery efficiency

You may disable location permissions through your device settings; however, some app features may not function properly.

8. Cookies and Analytics

Our app and website may use cookies, analytics tools, and similar technologies to:

• Understand user behavior
• Improve performance
• Personalize content
• Analyze service usage

You can manage cookie preferences through your browser settings where applicable.

9. Children's Privacy

HD Express is not intended for individuals the age of above 18. We do not knowingly collect personal information from children. If we discover such information has been collected, we will delete it promptly.

10. Third-Party Services

Our platform may contain links to third-party websites, payment gateways, or services. We are not responsible for the privacy practices of those third parties.

We encourage users to review the privacy policies of any third-party services they use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and/or on our website. Continued use of HD Express after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

HD Express
Email: contact@hdexpress.co.in

By using HD Express, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.